Not sure what to do in a specific situation? No worries, we got you covered!
Yes, we can cancel one of your duplicate orders for you, as long as it has not yet been processed. To cancel your duplicate order, please contact our customer service team through our email, chatbox or WhatsApp. We will process your request as soon a
Our support team will be happy to update your delivery address in our system so that your order gets to you. Please be aware that we can only make these changes if the order is not processed yet. Please email us at [email protected] or chat with us via
There are a few reasons why your tracking number may not be updating:. If your tracking number is not updating, and you are concerned, you can contact the shipping company directly, or email/chat with us!.
If your parcel arrived damaged, you should contact us immediately with your order number and a photo-proof of the damaged parcel. This will help you document the damage and will enable us to file a claim with the shipping company. While parcels don't
There are a few reasons why your tracking may state that your parcel is delivered, but you haven't received it:. If you have not received your parcel, you should contact support immediately. We will be able to investigate the matter and determine wha
If you've opted for our Rush Delivery service and your order is still in transit, here's what you need to know:. Understanding Rush Delivery:. Our Rush Delivery service ensures swift shipping and aims to expedite your order's arrival. Here's how it w
If you've received an incorrect item or a part of your order is missing, follow these steps:.