I paid for Rush delivery, but my order is still in transitUpdated 6 months ago

If you've opted for our Rush Delivery service and your order is still in transit, here's what you need to know:

Understanding Rush Delivery:

Our Rush Delivery service ensures swift shipping and aims to expedite your order's arrival. Here's how it works:

Orders Before 2 PM (UK Time): If your order was placed before 2 PM (UK time), it's processed on the same day and scheduled for delivery on the following day.

Orders After 2 PM (UK Time): Orders placed after 2 PM (UK time) are processed the following day and delivered the subsequent day.

Friday Orders Before and After 2 PM: Orders placed before 2 PM (UK time) on Friday are delivered over the weekend or on Monday. Orders placed after 2 PM (UK time) on Friday are shipped on Monday and delivered the next day.

What to do if your rush delivery is delayed:

Despite our efforts to expedite delivery, unforeseen circumstances can occasionally cause delays in transit. Here's what you can do if your Rush Delivery hasn't arrived within the specified timeframe:

Check Tracking Information: Use your tracking number to monitor the progress of your shipment. Sometimes, delays can be due to unforeseen issues in transit.

Contact Customer Support: If your order hasn't arrived within the expected time frame, please get in touch with our support team. We'll investigate the matter promptly and provide you with the necessary assistance.

Be Aware of Exceptions: During peak seasons or due to external factors like adverse weather conditions or regional disruptions, delivery timelines might be affected. We'll do our best to communicate any known issues in such instances.

Rest assured, our team is dedicated to resolving any issues promptly and ensuring your satisfaction. If you have any further concerns or inquiries regarding your Rush Delivery order, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.