I received a wrong order or a part of my order is missingUpdated 6 months ago

If you've received an incorrect item or a part of your order is missing, follow these steps:

• Contact us: Reach out to our support team immediately, providing your order number and a photo of the wrong item.
• If it's a wrong item, avoid using the item: Please refrain from using the item and keep it in its original condition.
• Return/Exchange Process: We'll guide you through the return or exchange process. This typically involves a return label and instructions.
• Resolution: Once we receive the incorrect item, we'll swiftly arrange a replacement or issue a refund.