What is your return policy?Updated 7 months ago
Welcome to the least visited FAQ on our website!
This is a long one. We’re sorry to bore you, but just in case there’s an issue with your kudd.ly package, we want to make sure you have all the info you need to complete the process smoothly.
We offer full refunds on most products returned 30 days from the date of delivery. Please see exceptions below, especially for footwear.
Please contact us at [email protected], and we'll provide you a unique returns authorisation number (RMA).
We are committed to improving our service & product, so we'd kindly ask you for a return reason.
Once your return is authorised by our Customer service team, you may ship your return to us.
To ensure your refund is accepted, please send the item(s) unwashed and in their original condition and packaging. This includes reusable bags and tags.
We will process your refund upon receiving your return.
A few notes on exceptions:
- Essential oils are non-refundable once they have been removed from their packaging or have been used. If the packaging of all oils from the order are completely intact, they may be returned.
- For hygiene purposes, footwear (Komfies and Kloud Sliders) is subject to a 7-day return policy.
All items must be in the same or similar condition as when they were purchased. The value of your refund could be affected if the goods have been damaged in some way.
Partial refunds may be granted only in special circumstances if:
- product is damaged or missing parts for reasons not due to our error
- product has obvious signs of use
- product is stained and marked items
- branded bags are damaged
- product contains odours from pets, smoke, etc.
Unfortunately, we cannot offer returns or refunds on products marked “Final Sale” or “Non-Refundable”.
Partial returns of bundle items will result in the invalidation of the bundle price.
Please be advised that we do not cover the cost of return shipping. Please consider using a trackable shipping service or purchasing shipping insurance.