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Kudd.ly HelpCenter

We are proud to offer free express delivery to anywhere in the UK! This means that you can receive your package as early as the next business day, although most kuddlers report 2-5 working days.* Please note that during pre-Christmas period delivery terms are different, see the FAQ here:&#xA0;<a class="fr-green fr-strong" href="https://kuddly.gorgias.help/en-US/what-is-the-cutoff-date-for-christmas-delivery-371433" rel="noopener noreferrer" target="_blank">What is the cut-off date for Christmas delivery?</a>Orders placed before 2 pm on working days qualify for next working day delivery. Orders placed after 2 pm on Friday and over the weekend are processed on following working days.Free express delivery is a part of our Kudd.ly promise. However, especially during our sale events, our products often sell out faster than we can replace them. When this is the case, a notification will appear on screen that, while delivery on your selected product is still free, it will not be dispatched until we have restocked.&#xA0;Once your order is dispatched, you will be notified via email.Please still remember to look out for delivery advice on the product page as items that sell out will have a notification showing our best estimate for when the item will be re-stocked &amp; shipped.

We are proud to offer free express delivery to anywhere in the UK! This means that you can receive your package as early as the next business day, although most kuddlers report 2-5 working days.*. Please note that during pre-Christmas period delivery

How long does it take for Kudd.ly to deliver?

Ordering and Shipping

Is Kudd.ly real?

What does Kudd.ly sell?

Who is Kudd.ly? Is Kudd.ly British?

Our Story

Can I easily wash my hoodie?

Is the kudd.ly™ Hoodie Blanket better than the Oodie?

Is the kudd.ly™ Hoodie Blanket suitable for kids?

What if I don’t like my hoodie?

Can I wear my Kudd.ly Hoodie year round?

What materials are Kudd.ly Hoodie Blankets made from?

Will there be more colours?

Hoodies

Kudd.ly Guide to Weighted Blankets

Are Kudd.ly Weighted Blankets OEKO-TEX certified?

What are the dimensions of Cooling Weighted Blanket?

Is the Cooling Weighted Blanket suitable for people with fibromyalgia?

Can I use the Cooling Weighted Blanket year round?

Is the Cooling Weighted Blanket suitable for people with sleep apnea or respiratory issues?

Is the Cooling Weighted Blanket suitable for kids?

Cooling Blanket

I read that a weighted blanket needs to be 10% of your body weight, is that true?

What are the dimensions of both of the kudd.ly Blankets?

Does the kudd.ly blanket get too hot? Can I use it all year round?

Does the blanket bunch together?

Is the kudd.ly blanket machine washable?

Is the kudd.ly weighted blanket suitable for children?

Weighted Blanket

How to choose the right size?

How heavy should my blanket be?

Is the Therapeutic Blanket machine washable?

Is the Therapeutic Blanket hot?

Is the therapeutic weighted blanket duvet cover hypoallergenic?

How long will it take to get used to the therapeutic blanket?

Is the therapeutic weighted blanket suitable for children?

Therapeutic weighted blanket

Weighted blankets

What size do the Kloud slides 2.0 come in?

What are the Kloud Sliders made of?

Do Kloud Slides help with foot pain?

Do Kloud Slides fit wide feet?

Slides

How do I heat my Komfies?

How do I wash my Komfies?

How often can I heat the insert?

I don’t have a microwave. Can I heat the inserts in a conventional oven?

What if I overheat my Komfies?

Komfies

Kudd.ly Footwear

Does this set include a duvet cover?

Will my sheets shrink with washing?

I have sensitive skin, is this bedsheet good for me?

I get sweaty at night. I’m worried if the sheets will be constantly damp?

Can I iron my bamboo bedding set?

Bamboo Bedding Set

What do momme and mulberry mean?

What if I don’t like my pillowcase?

Why kuddly? Aren’t all silk pillowcases the same?

100% Mulberry Silk Pillowcase

My pillow has a chemical smell, will that go away?

Do I need a pillowcase when using the kuddly dream pillow?

Does the dream pillow help with neck pain?

Why sleep on the dream pillow rather than another pillow?

How long are kuddly dream pillows made to last?

Does it take time to get used to a new pillow?

How long does it take to get the right firmness?

My pillow is too firm, what do I do?

Is the dream pillow washable?

What if I don’t like my dream pillow?

Dream Pillow

What is the difference between Kalm Pillow and Dream Pillow?

How do I clean my Kalm Pillow?

I sleep on my stomach, is the Kalm Pillow for me?

How long will my Kalm Pillow last?

Can I return the Kalm Pillow if it’s just not a match?

Kalm Pillow

Bedding

What UK sizes are kudd.ly Cosy Poncho Towels available in?

What UPF rating does the kudd.ly Cosy Poncho Towel have?

How do I use the kudd.ly Cosy Poncho Towel?

What material is the kudd.ly Cosy Poncho Towel made from?

How do I wash a kudd.ly Cosy Poncho Towel?

How does the kudd.ly Cosy Poncho Towel dry off so fast?

Is the kudd.ly Cosy Poncho Towel chlorine resistant?

Is the kudd.ly Cosy Poncho Towel waterproof?

Cosy Poncho

Is this a Weighted Blanket?

Will this blanket shrink if I tumble dry it?

How do I fold it?

Throws

Can you use any essential oils in the Electric Diffuser?

Can I use more than one diffuser in my home at a time or will that create a confusing scent?

How do I use my diffuser?

Does it help with anxiety?

Can you mix the oil blends?

Diffusers

Are the oil blends good for allergies?

Can I use more than one scent in my home at a time or will that cause confusion?

What if I don’t like the scent?

Will you come out with more blends?

Oils

Home Fragrance

Will it leave marks on your face in the morning?

Will the mask get too hot?

Will the strap pull on my hair?

Is it really 100% blackout?

Can I wear my Kudd.ly mask with eyelash extensions?

Is the Kudd.ly sleep mask comfortable if I sleep on my belly?

Will it fall off during the night while I sleep?

Is the mask machine washable?

Sleep masks

Is the kudd.ly Outdoor Hoodie Blanket machine washable?

What happens if I decide I don’t like my Outdoor Hoodie Blanket?

What is the Waterproof Outdoor Hoodie made from?

What sizes are the Waterproof Outdoor Hoodies available in?

Can I customise the fit of the Waterproof Outdoor Hoodie?

Will I get too hot in the Waterproof Outdoor Hoodie while walking?

What weather is kudd.ly Outdoor Hoodie Blanket suitable for?

Waterproof Outdoor Hoodie

Our Products

Why is my phone number needed at checkout?

Where can I buy kudd.ly products?

What is the cut-off date for Christmas delivery?

What is your return policy?

I live close to the warehouse, can I return in person?

Do you extend your returns policy for the holiday season?

Returns and Exchanges

Where can I find the wash instructions for my item?

Tips for preserving softness and colour vibrancy

Product Care and Maintenance

How do I contact customer support?

Do you have a loyalty program?

Contacting Customer Support

What payment methods are available?

What should I do if the payment didn't come through?

What should I do if the payment error appears?

Do you accept instalments?

Can I send you cash/cheque instead of online payment?

Payments and Billing

I’ve accidentally placed two identical orders. Can you cancel one?

I put the wrong delivery address by mistake. Is it not too late to change it?

My tracking number is not updating for over 2 days

My parcel arrived damaged

Parcel tracks Delivered, but I haven't received it

I paid for Rush delivery, but my order is still in transit

I received a wrong order or a part of my order is missing

What to Do If...

How long does it take for Kudd.ly to deliver?Updated 5 months ago